Return & Refund Policy

Last Updated: August 26, 2026

At THE AROMA KING – House of Luxury Fragrances, customer satisfaction is important to us. We take pride in providing premium fragrances and carefully packaged products.

Please read this Return and Refund Policy carefully before making a purchase. By placing an order through our website, you agree to the terms outlined below.

1. Seven (7) Days Return Policy

Customers may request a return within 7 days of receiving their order.

To be eligible for a return, the product must be returned in the same condition in which it was received.

The returned product must include:

* The original perfume bottle
* The original product box
* All original packaging
* Any included accessories or promotional items
* Labels, seals, and packaging, where applicable

The product must not be damaged, altered, or improperly handled.

2. Return Because You Do Not Like the Product

We understand that fragrance preferences can be personal and subjective.

If you wish to return a product because you do not like the fragrance, scent, or product, you may request a return within 7 days, provided the product and its original box and packaging are returned in the required condition.

In such cases:

Return delivery/courier charges will be paid by the customer.
* The customer is responsible for safely packaging the product for return.
* THE AROMA KING is not responsible for damage or loss during return shipping arranged by the customer.
* A refund will be processed after the returned product has been received and inspected.

3. Product Condition for Returns

To qualify for a return or refund, the product must be returned in its original condition.

THE AROMA KING reserves the right to inspect every returned item before approving a refund.

We may refuse a return or refund if:

* The product is damaged after delivery
* The original box is missing
* The original packaging is missing or excessively damaged
* The product has been altered or tampered with
* Required items included with the order are missing
* The return request is made after the 7-day return period
* The product is returned in a condition different from the condition in which it was delivered

4. Return Process

To request a return, please contact us within 7 days of receiving your order.

When contacting us, please provide:

* Your full name
* Order number, if available
* Registered phone number
* Reason for return
* Clear photos or videos of the product, box, and packaging if requested

Please wait for return instructions from THE AROMA KING before sending the product.

5. Return Shipping Charges

If You Do Not Like the Product

If you are returning the product because you changed your mind or do not like the fragrance, scent, or product:

All return delivery and courier charges will be the responsibility of the customer.

Other Return Situations

If the product received is incorrect, damaged on arrival, or significantly different from what was ordered, please contact us promptly with supporting photos or videos. We will review the case and provide appropriate assistance according to the circumstances.

6. Refund Process

Once we receive your returned product:

1. The product will be inspected.
2. We will confirm whether it meets the return conditions.
3. If approved, the refund process will be initiated.

Refunds may be issued through an appropriate available payment method, depending on the original order and payment method.

Any non-refundable charges, where applicable, will be communicated during the return process.

7. Refund Processing Time

Once a return is approved, we will process the refund within a reasonable time.

The time required for the refunded amount to appear in your account may depend on:

* Your bank
* Easypaisa or other payment provider
* Payment method
* Transaction processing times

8. Non-Returnable or Ineligible Returns

A return may not be accepted if:

* The request is made after 7 days of delivery
* The product is returned without its original box or packaging
* The product is damaged due to customer handling
* The product has been altered, tampered with, or misused
* The returned item is incomplete
* The product is not returned in acceptable original condition

9. Important Fragrance Notice

Fragrance selection is a personal preference. The way a fragrance smells may vary depending on individual perception, skin chemistry, environment, and personal taste.

For this reason, customers are encouraged to carefully review product descriptions before placing an order.

If you choose to return an eligible product because you do not like its fragrance, the return delivery charges will be borne by the customer.

10. Contact Us

For return requests, refund inquiries, or any questions regarding your order, please contact us:

**THE AROMA KING**
*House of Luxury Fragrances*

WhatsApp: 03014224707
**Email:** support@buyaromakingofficial.com

Shop Address:
THE AROMA KING Shop
Tahir Healthcare
Langho Road, Ubauro
District Ghotki, Sindh, Pakistan

11. Changes to This Policy

THE AROMA KING reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated revision date.

We encourage customers to review this policy before placing an order.

Policy Agreement

By placing an order with THE AROMA KING, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.